Practice Charter

Patient Rights And Responsibilities

You have a right to expect a high standard of medical care from our practice, and we will try at all times to provide the very best care possible within the resources available.

In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given.

Very occasionally, a patient/practice relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.

Violent Patients - Zero Tolerance

The NHS operates a zero tolerance policy with regard to violence and abuse, and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Access To Medical Records

All patients are entitled under the Data Protection Act (1998) and the Access to Health Records Act 1990 to check any data concerning them, held in their medical records and on computer, is accurate. Any requests should be made in writing to the business manager. Copies of records can be provided for a small charge.

Violence in this context includes actual or threatened physical behaviour or verbal abuse which leads to fear for a person's safety.

In this situation we are obliged to notify the patient in writing of their removal from the list and record in their medical records the fact of the removal and the circumstances leading to it. Telford and Wrekin CCG is then responsible for providing further medical care for such patients.

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